Posted 22nd April 2014 | By ExtraMile

Starting a new role comes with a lot of new information to take on board. A company tries to impart as much information as possible in the hope of getting a new recruit up to scratch.

More often than not this consists of a typically tightly budgeted training period, with a one size fits all time frame. As a new starter, trying to decipher this sensory overload of information can be difficult.

It is likely that most peoples first few days will leave them wanting to climb into bed the minute they get home but this is very normal; the key however to ensuring this seemingly arduous task becomes a positive experience is making a person feel welcome.

There is a reason many successful websites like Facebook and LinkedIn have the word Welcome above their address bar. The constant reminder that you simply being there is not only appreciated but also encouraged, making you feel a part of their website and so on. However deep you want to look into it, the resounding message is clear. The same applies to the office.

Starting with first impressions it is a necessity that every employee is doing their utmost to make this an inviting and memorable event for all new starters. If possible a company should look to allocate time for an early opportunity of contact between ALL existing staff and any new starter in the induction phase. Even if the individuals job roles are seemingly unrelated, this early removal of barriers avoids potential silo working and encourages maximal cohesion between all departments, consequently affording your business to operate holistically.

Client retention is a crucial part of almost every business strategy but employee retention can often be overlooked. Every training period at a company whether it be a week long induction, or a year of learning a highly specific role, is an investment in a person. Employees are valuable. Make it clear that you are providing everything necessary for being successful, while also being open to suggestion on any further training that may benefit an employee in their role.

Be sure to gain feedback along the way as well as a more in depth conclusive interview on how the experience has gone as a whole at the end of any initial training period. Nobody knows better on how the overall experience has been received than the new employee.

"Train people well enough so they can leave, treat them well enough so they don't want to." Richard Branson.

The long term defining feature of a good company is the ability to blur the lines between an initial welcome and a continued sense of gratification. Employment is a mutually beneficial relationship and for anyone truly wishing to get the most out of employees not only immediately, but in 1 years time, 10 years time, or even for the rest of their working lives, that initial welcome is a great place to start the journey.

Written by Mitchell Wellings, Sales Executive at ExtraMile Communications.

At ExtraMile we try to take an hour out each week to look around us at what others do and to gain inspiration and to admire people's creativity. Each post in this series is one staff member's take on the world of web, design and things online. We hope you enjoy it.


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